Skip to Content

Service request

Nirvana Chauffe-Piscine

Where do I find the serial number?

The serial number is on the unit's rating plate. Identify your model by the first letters of the model number, then use the matching photo.

NE model rating plate
NE / SIM model — 21 digits
FC model rating plate
FC / PVT / PV / TR model
It is listed under “No Série / Serial No”. Letters are automatically converted to uppercase.

This document serves as a work authorization for repairs to be performed at your home on Nirvana Pool Heat Pumps brand units. By signing this document, you acknowledge the conditions and authorize the company’s technicians to perform the necessary work. 


General Conditions 

Important Notice

 1. If your pool heat pump is still covered under warranty, it is your responsibility to provide valid proof of purchase when completing the service call form. If you fail to provide this invoice, you agree to cover the travel fee, amounting to $175 plus taxes, as well as labour fees at a rate of $175/hour. 

2. If your repair is covered under warranty, you will not pay the service and travel fees, unless the reported issue is not covered under warranty (e.g., condensation). Please make sure to complete the necessary checks before our visit. 

3. If your pool heat pump is under warranty, you are not required to be present. Please make sure that your circuit breaker and valves are accessible to the technician. 

4. Service call fee: $175/hour, 15-minute minimum. Travel fee: $175 plus taxes. Maximum of 100 km from the unit’s point of purchase. 

5. For any pool heat pump not covered under warranty, we require that a person at least 18 years of age be present when the technician arrives. 

6. If no one can be at home during the technician’s visit and your pool heat pump is not covered under warranty, we require a credit card number on file. 

7. If the technician arrives and no one is on site, the pool heat pump will not be repaired. Another appointment will then be offered to you. 


Important Information

 If your installation is not compliant, we may need to postpone the technician’s visit, and travel fees may be charged to you ($175 plus taxes). 


Tips Before the Visit 

1. Check your electrical connections. 

2. Check whether it is condensation rather than a water leak — "https://youtu.be/AZjzPsRV8-0?feature=shared" 

3. Check that your 3-way bypass system is properly adjusted. 

4. Check that your evaporator coil is clean. 

5. Make sure the pool heat pump is installed with sufficient clearance to allow air to circulate. Verify that your 3-way bypass system is properly adjusted Verify that your evaporator is clean Ensure that the heat pump is installed with sufficient clearance to allow proper airflow

Sign here